MFT Gateway Webhook Invocation Failures

Possible symptoms and error messages

If your webhook endpoint was unavailable, or encountered a network error or timeout, a red indicator will appear next to the Redeliver Webhook Notification icon for the corresponding message in the Message List UI.

Red Indication
Red Indication

And MFT Gateway will send below email notification, provided that webhook failure notifications are enabled in the advanced configuration.

Webhook Failure Notification
Webhook Failure Notification

Steps to resolve

If MFT Gateway fails to reach the configured webhook endpoint for an AS2 station or an SFTP partner due to an unexpected error, you can view the related webhook error logs for a specific AS2/SFTP message directly from the message view by clicking the Webhook Error Logs button. Alternatively, it is advisable to check the logs on the webhook server side to further investigate the cause.

Webhook Error Logs
Webhook Error Logs

Once the issue is identified and resolved, you can manually retrigger the failed webhook invocations individually or in bulk, or enable automatic retries from the webhook advanced configuration options.

Redeliver Webhook Notification
Redeliver Webhook Notification