Failed Messages View

The Failed Messages view displays all messages that could not be successfully sent to trading partners. This view allows users to review the failure details.

Understanding the Failed Messages Table

• Recipient - The name of the trading partner who was intended to receive the message.
• Mode - CLIENT for messages to client mode partners, and SERVER for messages to server mode partners.
• Message Identifier - Unique identifier for a specific message.
• Failure Reason - A short description of why the message failed to send.
  • For messages to server mode partners, this is the reason for the failure.
  • For messages to client mode partners, this shows how many of the message’s files failed to transfer. To see the reason for each failed file, open the message’s detailed view; each attachment is marked TRANSFERRED or FAILED, with the failure reason shown against each failed file.
• Failures - The number of times sending the message has failed.
  • For messages to server mode partners, this is always 1, because these messages are not retried.
  • For messages to client mode partners, this also counts the failed retries.
• Failed At - The timestamp indicating when the failure occurred. Messages are sorted by the most recent timestamp.

Single Message Actions

Each failed message entry provides actions that allow you to manage the message individually.

Download Attachment zip

Downloads all attachments associated with the failed message as a zip file.

Delete

Permanently removes the failed message entry along with the related attachment(s).

Copy ID

Copies the message ID to the clipboard.

By clicking the More Options menu (⋮) you can access additional actions. The more options menu is shown for messages to client mode partners, and when you have enabled the webhook integration for the specific partner or all partners. The Copy ID option will also be inside the more options menu.

Retry

Sends a failed message to a client mode partner again. Only the files that were not transferred in the previous attempts are sent. This action is available only for messages to client mode partners.

Redeliver Webhook Notification

Retriggers the webhook notification for the selected message. Message will be sent to the webhook endpoint configured in the webhook integration menu.

Actions for Selected Message(s)

Refresh (1)

Refreshes the failed messages table to retrieve the latest failure statuses.

When one or more messages are selected using the checkboxes, the rest of the action toolbar becomes active, allowing batch operations on the selected messages.

Redeliver Selected to Webhook Endpoint (2)

Retriggers the webhook notification for the selected messages. Messages will be sent to the webhook endpoint configured in the webhook integration menu.

Delete Selected (3)

Permanently removes all selected messages and the related attachment(s).

Export Details (4)

Exports the details of the selected failed messages in CSV format.

Search and Filters

Search Field

Search failed messages by message identifier, attachment names, or failure reason. Select the search parameter from the dropdown next to the search field.

Filters (by identifiers)

You can filter failed messages by partner identifier.

Filter by Timestamp

Filter failed messages based on the timestamp.