Account Suspensions and Deletion

An MFT Gateway account may be suspended or deleted under the following circumstances:

1. End of a trial period
2. Missed payments or subscription cancellation
3. Detection of suspicious or illegal activities by the system
4. User-requested account deletion

Suspension Due to Trial Expiry or Payment Issues

For scenarios 1 and 2, you will receive an email notification 7 days before suspension. In the case of payment failures, a notification will also be sent to the billing email. Additionally, an email notification will be sent on the day of suspension. If you wish to keep your MFT Gateway account active, you can log in using the tenant email and either renew your subscription or update your billing details.

Suspension Due to Suspicious Activity

If our system detects suspicious activity and suspends your account, you will not be able to log in.In some cases, an MFT Gateway representative may contact you to explain the reason for the suspension and provide guidance on how to proceed.

User-Requested Account Deletion

You may request to delete your MFT Gateway account at any time by contacting the MFT Gateway support team, who will assist you with the process.

MFT Gateway Account Deletion Policy

All suspended accounts will be permanently deleted after 6 months from the suspension date. If you wish to retain your account, please contact the MFT Gateway support team before this period ends.

Once an account is deleted, all associated data—including sent and received attachments, station and partner configurations, and any other account-related information—will be permanently removed from our system.